Frequently asked questions: costs, timelines, results, and security

No. The preliminary assessment is free, with no obligation. We review what you tell us and let you know whether your case can be analyzed in depth.

It has a flat fee (USD 500), agreed in writing before we start and payable when you receive the report. The price does not depend on how much you lost.

No. INDAGA charges per report delivered, never based on results. If a licensed attorney takes legal action, their fees are agreed with you in a separate contract, under the rules of their jurisdiction.

The evaluation is free, and the report is paid for on delivery. We never ask for payment in cryptocurrency, gift cards, or transfers to third-party accounts.

We answer the preliminary assessment within one business day, during our business hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (Eastern Time). The report is delivered in 7 to 10 business days, depending on how complex the case is.

We tell you clearly, in writing, and at no cost during the evaluation. We also point you to the free reports you should file with the authorities anyway.

Sometimes, yes, but it depends on the payment method, how much time has passed, and whether the money reached an identifiable institution. No one can honestly guarantee it. We explain the factors in this guide.

No. No one can honestly guarantee that, and you should be wary of anyone who does. What we do offer is a serious analysis and a clear answer about the paths that exist.

We don’t give percentages. The factors include how much time has passed, the payment method, whether the funds reached an identifiable intermediary, and the jurisdiction. The report analyzes each of those factors in your case.

INDAGA cannot freeze funds. Only an authority, a court, or the institution itself (a bank or an exchange) can do that. Our report documents the facts so that a licensed attorney or the authorities can request it if appropriate.

A written report with the timeline of events, the path of the funds when there is enough data, a regulatory check on the other party, and the possible paths forward, with their estimated cost and limitations.

In three steps: a free evaluation through our form or WhatsApp, a Viability Report for a flat fee and, if you choose, the action plan: guided reports to the authorities, bank claims, or licensed attorneys.

Screenshots of the conversations, receipts for each payment, account statements, addresses and hashes if you sent cryptocurrency, emails from the platform, and screenshots of the website. You don’t need to have everything to get started.

No. We work by WhatsApp, phone call, or video call. If documents need to be signed, it’s done electronically.

Yes. We work in Spanish and English, and the report can be delivered in either language.

We mainly serve people who live in the United States, and we also receive inquiries from Latin America and Spain. Cases from other countries are evaluated individually, because legal options change depending on the jurisdiction.

Your full name, email, country, phone number with country code, the type of problem, and the approximate amount you lost. Your ID document is optional in the quick evaluation and required in the detailed case review, which also asks about the platform, the payments, and the evidence you have kept.

There can be. The blockchain record is never erased, and your receipts are still evidence. Some legal deadlines may have passed; a licensed attorney evaluates that.

We use an encrypted connection, access to your case file is limited to the assigned team, and we don’t share your data with third parties without your written authorization. You can ask us to delete it at any time.

To identify you securely, prevent anyone else from pretending to be you, and prepare the report in your name. Only the assigned team sees it, it does not appear in internal emails, and you can ask us to delete it. It’s optional in the quick evaluation. We will never ask for your Social Security number (SSN).

Because we don’t need them to analyze a case, and because whoever has those keys controls your accounts. Anyone who asks you for them, even if they claim to be from INDAGA, is not acting in your interest.

Our only WhatsApp number is +1 423 992 4103 and our email is contacto@indagaforensics.com. We don’t cold-contact people who have been affected, and we don’t ask for payment in cryptocurrency. If in doubt, write to us through those channels.

We don’t negotiate with scammers or let them know about your case. Any formal communication with a bank, an exchange, or an authority happens with your authorization and, when appropriate, through a licensed attorney.

No. INDAGA is a firm that provides forensic analysis and technical reports. Legal services are provided exclusively by licensed attorneys: Martinelisouza Souza.

No. The case review and the report are analysis services. An attorney-client relationship exists only if you sign a contract with a licensed attorney.

Yes, it’s written for that purpose: verifiable attachments, with the methodology and limitations in writing. Each institution decides how much weight to give it.

Yes. Filing a report with IC3 and the FTC is free, and it’s best to do it soon. If you already have our report, you can attach its findings.

On most public networks, yes: every transaction is recorded. We follow the path up to identifiable services, such as exchanges that know who their customers are, and we document where the trail ends. Learn more about crypto tracing.

It’s the unique code for each transfer. It appears in your exchange’s withdrawal history or in your wallet, sometimes labeled TXID. With it, the transfer can be verified on a public explorer.

The trail becomes uncertain or breaks off. The report documents this as a limitation: saying what can’t be followed is also part of an honest analysis.

For Forex and futures, check NFA BASIC; for securities, FINRA BrokerCheck; for investment advisers, the SEC’s public registry. You’ll find the links in Resources.

Don’t pay until you have verified it. Demanding fees, taxes, or insurance to release a withdrawal is a common warning sign in investment fraud.

Be suspicious if they guarantee results, ask for payment upfront, claim to work with the FBI or a regulator, or ask for access to your accounts. These are typical signs of a second scam.

No. INDAGA does not cold-contact people who have been affected. If you get a message like that in our name, it isn’t us: report it and write to us through our official channels.

We can help you document it. Keep everything they sent you, don’t pay anything more, and file a report with IC3 and the FTC. We can include that payment in the analysis of your case.